Windsor Palace Luxury Heritage Hotel Since 1906 by Paradise Inn Group

Nice hotel

The hotel is beautiful and very suggestive. Ideally located. The staff is helpful and friendly.

Windsor Palace Hotel Review Checking in was a pleasure, with refreshments and cake offered upon arrival. Both receptionists were very friendly and professional. Christina, the Guest Relations Manager, welcomed me and accompanied me to my room. I booked a partial sea view room via Booking.com and was allocated Room 311. Having previously enjoyed full sea view rooms during past visits, I asked Ms. Christina for assistance in moving to a full sea view room. Within just 15 minutes, she collaborated with Ms. Mayar at the reception to arrange an upgrade. They both worked diligently to secure a special upgrade to my favorite room at a generous discount. Their professionalism and friendliness were commendable. For the second time since my arrival, Ms. Christina personally supervised my move to the new Room 405, and the entire process took less than half an hour. Lying in bed, I was treated to the most beautiful view of the corniche; the balcony felt like sitting in the middle of the sea, and the bathroom offered a spectacular view as well. All toiletries were provided, including generous sizes of shampoo, conditioner, and shower cream. The breakfast buffet is served on the 6th floor, boasting a stunning panoramic view of the Alexandria corniche. Mr. Mohamed Hamza, the Restaurants Manager, supervised the team and ensured guest comfort. Noticing me with my walking stick, he personally collected a plate for me and asked Ms. Aya to assist, which she did with kindness. The entire restaurant and room service team deserve five stars. The food was excellent, featuring a vast variety of international cuisine alongside the best selection of local Egyptian dishes. Ms. Naglaa from housekeeping at Room 405 deserves special recognition; everything in the room was impeccably clean and well-maintained throughout my stay, with not a single item missing or overlooked. Checking out was as smooth and easy as checking in, thanks to Ms. Nadeen, Ms. Reem, and Ms.

The location of Windsor Palace is greatly located in the heart of the beautiful city of Alexanderia with its hustle and bustle, yet the hotel was able to maintain a quite and relaxing atmosphere indoors despite the noisy street it overlooks. The room was comfortable, having a direct sea view, with a terrace that overlooks the still old and undamaged (by the ugly construction) part of Alexanderia's corniche. The roof top was the highlight of the the place, with its exquisite design and nice relaxing vibe. We had dinner a la carte with live music, and a breakfast the next morning. Both food quality and service were more than excellent. The staff was very helpful and friendly, they made sure we're well taken care of since we checked in, special thanks to Christine, Mayar and others in the reception. For a fact, this is my new favourite place whenever I get a chance to visit my favourite city of Alexanderia.

The view was superb. Watching the harbour come to life each morning was a delight. The sunset from the rooftop was amazing. Our beautiful heritage room and the old lift were very special. And there was the ballroom with its painted ceilings. And this was backed by the kind and friendly staff. Christine, the guest relations manager made sure all the small touches were there. Moreover the breakfast and other meals were of a high standard.