Windsor Palace Luxury Heritage Hotel Since 1906 by Paradise Inn Group

Nice hotel

The hotel's location is fantastic, right in the heart of the city, making it easy to explore the main attractions and enjoy the local atmosphere. What truly stands out, however, is the exceptional service. The staff is incredibly friendly and always ready to assist with any request. They really go out of their way to make you feel welcome and comfortable, which makes a huge difference in your stay. Special thanks to Christina for her warm hospitality—she even surprised me with delicious mini cookies, a thoughtful gesture that added a personal touch. I highly recommend room 405 (or any room with a similar layout).

it's a amazing experience to live inside a historic building and they have the most magnificent sea views when you have fabulous breakfast on the roof!!! and staff here can speak fluency english which makes you feel safe,which if you have any requirement they can understand and help you; we would like to thank Mayar/Reem/Ahmed N. they arranged a very beautiful sea view room for us that can observer the Qaitbay fort and also the very nice police officer Ibrahim,he helped us communicate with Uber driver which really give us the sense of safety! really love this hotel!

Windsor Palace Hotel Review Checking in was a pleasure, with refreshments and cake offered upon arrival. Both receptionists were very friendly and professional. Christina, the Guest Relations Manager, welcomed me and accompanied me to my room. I booked a partial sea view room via Booking.com and was allocated Room 311. Having previously enjoyed full sea view rooms during past visits, I asked Ms. Christina for assistance in moving to a full sea view room. Within just 15 minutes, she collaborated with Ms. Mayar at the reception to arrange an upgrade. They both worked diligently to secure a special upgrade to my favorite room at a generous discount. Their professionalism and friendliness were commendable. For the second time since my arrival, Ms. Christina personally supervised my move to the new Room 405, and the entire process took less than half an hour. Lying in bed, I was treated to the most beautiful view of the corniche; the balcony felt like sitting in the middle of the sea, and the bathroom offered a spectacular view as well. All toiletries were provided, including generous sizes of shampoo, conditioner, and shower cream. The breakfast buffet is served on the 6th floor, boasting a stunning panoramic view of the Alexandria corniche. Mr. Mohamed Hamza, the Restaurants Manager, supervised the team and ensured guest comfort. Noticing me with my walking stick, he personally collected a plate for me and asked Ms. Aya to assist, which she did with kindness. The entire restaurant and room service team deserve five stars. The food was excellent, featuring a vast variety of international cuisine alongside the best selection of local Egyptian dishes. Ms. Naglaa from housekeeping at Room 405 deserves special recognition; everything in the room was impeccably clean and well-maintained throughout my stay, with not a single item missing or overlooked. Checking out was as smooth and easy as checking in, thanks to Ms. Nadeen, Ms. Reem, and Ms.

Everything. The way they received us, the rooms, the food, the staff. Staff from the receptionists. To the hosts Basma and Christine ( nice touch and good presentation) to the housekeeping Basma and others to the concierge, to the restaurant all of them especially Youssef, young man, very helpful. They are all fantastic.